Reference

How 8e889 Handles Your Personal Information

This privacy policy explains what data we collect when you open an account, deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket wallet handlingCookie and session controlsData retention and deletion rightsContact path for data requests
8e889 How 8e889 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send your data request or privacy question to our support email. Include your registered mobile number so we can locate your account and respond within a reasonable timeframe.
Live Chat Open the live chat widget inside your account dashboard. Describe your privacy concern and our team will escalate it to the right handling queue without delay.
Account Help Centre Your account settings page includes a data and privacy section where you can review stored wallet details, update your contact number and submit a deletion request directly.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Account Storage

All account credentials and wallet references — bKash, Nagad, Rocket numbers — are stored using encryption at rest. We do not display full wallet numbers on any screen after registration.

Cookie and Session Controls

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections are most used. You can decline non-essential cookies via the cookie banner on first visit.

Retention and Deletion

Account data is retained while your account is active and for a compliance period after closure. You can request early deletion of non-essential data by contacting support with your account details.

Third-Party Data Sharing

We share data only with payment processors who handle bKash, Nagad and Rocket transactions and with security services that detect fraudulent logins. No marketing third parties receive your data.

Common Questions About Your Privacy at 8e889

These are the questions we hear most often about how your data is stored, who can see it and how to request changes. If your question is not covered here, our live chat can escalate it to the privacy handling team.

We collect your name, email, mobile number and the wallet type you link — bKash, Nagad or Rocket. We also log your device type and IP address for login security purposes.

No. Your wallet number is masked after registration and is only used internally to match deposits and withdrawals to your account. No other account holder or staff member outside the payments team can view it.

Yes. Contact support via email or live chat with your registered mobile number. We will compile and send your data within a reasonable period, depending on local law and eligible regions.

We keep transaction records and identity data for the period required by financial compliance obligations in the regions where we operate. Non-essential data is deleted sooner on request.

Only with payment processors for bKash, Nagad and Rocket transactions, and with fraud-detection services. We do not share your data with advertisers or unrelated third parties under any circumstances.

Submit a deletion request through the live chat or account help centre. Include your registered account details. We will confirm which data can be deleted and action it within a reasonable timeframe.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.